![]() Good client communication is about being proactive so that clients feel truly cared for and informed. Six client communication best practices 1. For instance, according to the 2018 Legal Trends Report, 55% of legal customers want to learn about the legal aspects of a case in person-but only 2% of lawyers think their clients prefer in-person meetings.īy learning how to overcome this communication gap, you can build a more efficient, client-centered and profitable law firm. To cultivate a positive reputation, enhance your clients’ experience and ensure your law firm’s success, effective client communication isn’t a “nice to have”-it’s essential.Īnd, although many firms believe they interact effectively with their clients and prospects, research shows a disconnect between the ways lawyers communicate with clients and how clients would actually prefer to communicate. ![]() ![]() Every time you communicate with your clients, you’re shaping their impression of you and your firm.
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